Privacy Policy

Effective Date: October 2025

Owner: Robert (Rob) Hines – Empathy Driving School

Location: Carlton, Nottingham, United Kingdom

  1. Introduction

    At Empathy Driving School, your privacy matters.

    This policy explains how I (Rob Hines) collect, store, and use your personal information when you contact me, make a booking, or take driving lessons.

    Your data is always handled with care, confidentiality, and respect — in line with the UK General Data Protection Regulation (GDPR).

  2. What Information I Collect

    I only collect information that’s necessary to manage lessons, respond to enquiries, and ensure safe and professional tuition.

    This may include:

    Your full name

    Contact details (phone number, email, address)

    Driving licence number (for identification and record purposes)

    Medical information only if you choose to share it (e.g., anxiety, neurodivergence, medications affecting driving)

    Lesson progress notes and feedback

    Payment details (if provided electronically)

  3. How Your Information Is Used

    Your data is used to:

    • Arrange, manage, and deliver driving lessons

    • Contact you about bookings, availability, or cancellations

    • Track your learning progress and provide feedback

    • Issue receipts or invoices when required

    • Comply with DVSA and insurance requirements

    • Maintain safety and training records

    I never sell or share your personal information with third parties for marketing purposes.

  4. How Your Information Is Stored

    Personal data is stored securely on password-protected devices and/or encrypted cloud storage.

    Paper records (if used) are kept in a locked location.

    Only Rob Hines (Empathy Driving School) has access to pupil data.

    Data is retained only as long as necessary — typically up to 6 years for accounting and legal purposes, or 12 months after lessons end for general records.

  5. Your Data Rights

    You have full rights under the UK GDPR, including the right to:

    Access the information I hold about you

    Request corrections to inaccurate data

    Request deletion of your data (“right to be forgotten”)

    Object to how your data is used

    Request a copy of your personal data (data portability)

    If you wish to exercise any of these rights, please contact me directly:

    Email: empathydrivingschool@gmail.com

    Phone: 07918950270

    I’ll respond to all data requests within 30 days.

  6. Cookies and Website Analytics

    The Empathy Driving School website uses basic cookies only for essential functionality (e.g., contact forms or analytics).

    Cookies do not collect personal information without consent.

    You can disable cookies in your browser settings at any time.

    If you use embedded content (e.g., maps, YouTube videos), those third-party sites may collect limited usage data — please refer to their privacy policies for details.

  7. Third-Party Services

    In some cases, limited data may be shared with trusted third parties solely to operate the business, for example:

    Website hosting or analytics providers

    Payment processors (if used)

    Email services (for lesson communication)

    All third-party providers are GDPR-compliant and process data only on my instruction.

  8. Data Breach Policy

    In the unlikely event of a data breach, I will:

    1. Investigate immediately.

    2. Notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, if required.

    3. Take appropriate steps to protect your information and prevent future incidents.

  9. Updates to This Policy

    This Privacy Policy may be updated occasionally to reflect changes in law or business practice.

    The most recent version will always appear on the website with a new “Effective Date.”

Contact:

For questions about these terms or any issue regarding Website content, please contact:

Robert (Rob) Hines

Empathy Driving School, Carlton, Nottingham

empathydrivingschool@gmail.com